Deojie Hair respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit or make a purchase from [www.deojiehair.com].
By using our Website, creating an account, placing an order, subscribing to our marketing communications, or contacting us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
Information you provide to us
When you place an order, create an account, contact us, submit a form, leave a review, or subscribe to our emails, we may collect:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Order details, including products purchased
- Payment-related information
- Account login details, where applicable
- Messages, enquiries, reviews, feedback, or customer-service communications
- Hair preferences or product-related information you voluntarily provide, such as preferred texture, length, colour, or style
Payment information
Payments may be processed through third-party payment providers. We do not intentionally store your full debit-card, credit-card, or bank-account details on our servers. Our payment providers process payment information according to their own privacy policies and security procedures.
Information collected automatically
When you browse our Website, we may automatically collect:
- IP address
- Browser type and device information
- Operating system
- Pages viewed, links clicked, and time spent on our Website
- Referring website or source
- Approximate location based on IP address
- Cookie and similar tracking information
2. How We Use Your Information
We use your information to:
- Process, confirm, and deliver your orders
- Communicate with you about your purchase, delivery, returns, exchanges, or customer-service requests
- Verify payments and prevent fraudulent transactions
- Create and manage customer accounts
- Send order confirmations, shipping updates, and service messages
- Send marketing emails, promotions, product launches, restock notices, and special offers where you have opted in or where permitted by law
- Personalise your shopping experience and product recommendations
- Improve our Website, products, customer service, advertising, and business operations
- Comply with legal, tax, accounting, and regulatory obligations
- Protect the security of our Website, customers, and business
3. Marketing Communications
If you subscribe to our mailing list or consent to receive marketing communications, we may send you emails about new hair collections, wigs, bundles, closures, frontals, promotions, restocks, and beauty content.
You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in the email or by contacting us at admin@deojiehair.com
Even if you unsubscribe from marketing, we may still send you essential transactional messages, including order confirmations, shipping updates, and customer-service responses.
4. Cookies and Similar Technologies
Our Website may use cookies, pixels, tags, and similar technologies to make the Website function properly, remember your preferences, analyse traffic, and measure advertising performance.
Cookies may be used for:
- Keeping products in your cart
- Remembering account login details and preferences
- Understanding how visitors use our Website
- Measuring advertising performance
- Showing relevant advertisements on third-party platforms
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect features of the Website, including checkout and shopping-cart functionality.
5. How We Share Your Information
We may share your personal information with trusted third parties only where necessary to operate our business, including:
- Payment processors
- Delivery, courier, and logistics partners
- Website-hosting and e-commerce providers
- Email marketing and customer-communication providers
- Analytics and advertising providers
- Fraud-prevention and security providers
- Professional advisers, including accountants, lawyers, and auditors
- Government, regulatory, law-enforcement, or tax authorities where required by law
We do not sell your personal information for money. However, some advertising and analytics technologies may use information collected through cookies or pixels to help us measure or personalise advertising.
6. International Transfers
Deojie Hair may serve customers in Nigeria and other countries. Your personal information may be processed, stored, or transferred to countries outside your country of residence, including countries where our service providers operate.
Where required, we will take reasonable steps to ensure that your personal information receives appropriate protection when transferred internationally.
7. Data Retention
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including to process orders, provide customer service, meet legal and tax obligations, resolve disputes, and enforce our agreements.
We may retain order and transaction records for longer periods where required by applicable law.
8. Security
We use reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, or electronic storage system is completely secure. While we work to protect your information, we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on where you live, you may have rights to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal exceptions
- Object to or restrict certain processing of your information
- Withdraw consent where we rely on consent
- Unsubscribe from marketing communications
- Request a copy of your personal information in a usable format
To make a privacy-related request, contact us at admin@deojiehair.com We may need to verify your identity before processing your request.
10. Children’s Privacy
Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate steps.
11. Third-Party Links
Our Website may contain links to third-party websites, social-media platforms, payment providers, or other services. We are not responsible for the privacy practices, content, or security of those third-party services. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
When we make changes, we will update the “Effective date” at the top of this page. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact us: admin@deojiehair.com